The meteoric rise of eCommerce, fueled by Covid-19, continues to reach records with consumer's buying behaviours forever changed. During the current economic challenges, eCommerce sales grew almost 21% in 2020, reaching $52 billion in Canada.
Through online shopping and BOPIS structured click and collect methods, retailers have found an avenue that provides their customers with convenience and allows them to use technology seamlessly to purchase items and collect at the nearest retail location.